Deliver services profitably — track every hour, dispatch every team, support every customer. Remal Security, an ARMOR Group company, runs their field service operations on Odoo for CCTV and access control installations across the UAE.
Odoo connects project management, timesheets, field service dispatch, helpdesk, and resource planning in one system. Remal Security runs their CCTV installation field ops on it.
Visual task boards with stages, milestones, deadlines, and Gantt charts. Subtasks, dependencies, and recurring tasks supported.
Log time from desktop or mobile. Odoo calculates project profitability in real time. Convert timesheets to invoices in one click.
Dispatch technicians to customer sites. Mobile app for task viewing, photo capture, signatures, and time logging. Remal Security uses this for CCTV installations.
Customer support tickets with SLA rules, escalation workflows, and knowledge base. Track response times and customer satisfaction.
Visual capacity planning, shift scheduling, drag-and-drop assignment. Know who's available and who's overloaded.
Customer self-booking for consultations, site visits, and service appointments. Google/Outlook sync. Automated reminders.
Kanban project management with tasks, milestones, and Gantt charts
Time tracking with billable hours and project profitability
On-site service management with scheduling and mobile app
Customer support ticketing with SLA tracking
Resource planning with shift scheduling and capacity management
Online booking with calendar sync and reminders
Remal Security, an ARMOR Group company, uses Odoo to manage field service teams installing CCTV cameras, access control systems, and security equipment across the UAE. Technicians receive assignments on mobile, capture installation photos, collect customer signatures, and log hours — all feeding into project profitability reports and invoicing.
See how Odoo connects project management, field service, and invoicing. Free assessment.